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TOLL-FREE: 1-800-775-3207

FAX: 1-855-927-6337

Frequently Asked Questions

Feel free to call, text or email us any time at: TOLL-FREE: 1-800-775-3207 FAX: 1-855-927-6337 EMAIL: info@drugsnow.com
Someone is glad to help you 7 days a week from 8:00am - Midnight (EST).
Just call 1-855-927-6337 and one of our friendly staff will help you.
Because of government controlled pricing, drugs from Canada and various other countries are usually much less expensive than in the United States.
We may be able to source a certain medication for you even if it is not listed on our website. If you cannot find the medication you need, please call us at 1-855-927-6337
Please contact us. There may be an equivalent substitute medication available.
You are not required to, but it is always a good idea to keep your doctor informed as to where you are filling your prescriptions.
Yes. Our website is safe and secure. Our Aim is to meet industry standards, to protect your secure and personal information. You can rest assured that ordering from our website is safe and secure. Our website is PCI compliant, 256 bit encrypted, X-Verify to secure data. Your personal information is treated in the highest regards. We take our responsibility to you our client seriously ensuring our platform is encrypted, verified and completely secure.
Drugs Now is an online pharmacy. Our physical licensed pharmacy locations are located in Vancouver, BC, Canada. All of the pharmacists are licensed in Canada and abide by the Health Professions Act (HPA), and our pharmacies are regulated by the College of Pharmacists of British Columbia, Canada, making sure to follow all code of ethics to help patients maximize the benefits of their medications and improve their health.
Prescriptions are valid for one year from the date it was written. This is in the interest of the patient’s safety.
You are only allowed to order the amount prescribed to you by your licensed Doctor. Also, prescription orders cannot exceed a 90-day supply per medication. For example, for a year-long prescription, we will send you 90-day supply at a time
The personal information you give us will only be viewed by authorized employees of Drugs Now for the purpose of completing your prescription order. We need to validate your identification for compliance and security reasons. DrugsNow.com keeps all your information private and secure. Your information is never shared or sold for marketing purposes or distributed to any other company. All information remains confidential within our pharmacy for your protection.
You can rest assured that ordering from our website is safe and secure. Our website is PCI compliant, 256 bit encrypted, X-Verify to secure data. Your personal information is treated in the highest regards. We take our responsibility to you our client seriously ensuring our platform is encrypted, verified and completely secure.
The only thing we require from you is a valid prescription from a licensed Doctor to practice in your area of residence. Simply upload it to www.drugsnow.com , email us at orders@drugsnow.com or fax it over to us at 85-927-6337
Yes, just like your local pharmacy, we require a valid prescription for your medications. For your valid prescription to be accepted, it must be from a doctor licensed to practice in your area of residence.
Unfortunately, at this time, we are unable to process any claims from your insurance company.
You will pay for the price of your medication and a shipping charge if your order is under $125. Enjoy free shipping on all orders that are $125 or higher.
No sales tax is charged.
Yes it is safe. We use a secure shopping cart and encrypted payment process system.
If you’re paying with MasterCard or Visa, you will be billed in US dollars.
Yes, all prices appearing on our website are in United States Dollars.
Unfortunately that is not possible. You will have to go to your doctor to get a new prescription with refills. Because we are located outside the US, we are unable to transfer prescriptions from a US pharmacy to our Canadian Pharmacy. However you can ask your doctor to fax us your prescription to save yourself the visit to your doctor. Many doctors are happy to do so. If you prefer, we can also contact your doctor’s office and ask them to fax us a new prescription for you. Please note that doctor's offices can take up to 3 to 5 business days to respond to our requests for new prescriptions, so it may be faster if you call them.
You are only allowed to order the amount prescribed to you by your licensed Doctor. Also, prescription orders cannot exceed a 90-day supply per medication. For example, for a year-long prescription, we will send you 90-day supply at a time
With refill orders, you don’t have to re-enter your personal information (unless it has changed) Once your prescription expires, you will need to submit a new prescription signed by your licensed Doctor if you would like us to keep sending your medication.
Log in to your DrugsNow.com account, Click the “Refill Order” button at the top, and we take it from there. In the case that you are out of refills, you will need to present a new prescription and upload or fax it over to us to keep on file. We can only refill prescriptions that have remaining refills available. You can always call us 1-855-927-6337 and one of our friendly staff will be happy to help you.
Once your order is done, complete your personal information and upload, email or fax a copy of your valid prescription to our website. Our Canadian licensed pharmacists will verify your prescription and fill your order. It really is that easy.
We 100% guarantee our customer's satisfaction! If you are not happy with your purchase from Drugs Now please contact us within 30 days of receiving your order to let us know why. We will make it right for you one way or the other.
We only ship products to the USA at this time.
Some delays are caused by things we can’t control such as border security check delays, weather, international processing etc. To play it safe and avoid these delays, we recommend that you place your order a month in advance before you run out of your prescription.
All prescription and over-the-counter orders are processed within one two business days. Once your package has been shipped, please allow up to 10 to 14 business days for your package to arrive.
If we have not shipped your order, we can cancel your order and refund your money. (IF APPLICABLE)
If we have not shipped your order, we can cancel your order and refund your money. (IF APPLICABLE)
No. For security purposes, individuals must receive their own package.
If your order is either damaged or lost, we will replace it with no additional cost to you.
All shipments come with a tracking number.
We ship using the Canadian government postal and courier service called Canada Post. Yes, it is trustworthy and secure to receive your shipments this way. We will send you a tracking number so you can track your shipment.
Enjoy FREE SHIPPING on all purchases over $125. For any order under $100 you will be charged a flat rate of only $14.95 per order no matter how many products you order.
Your prescriptions are filled in our licensed Canadian pharmacies right here in Vancouver, BC, Canada and are shipped via Canada Post with a tracking number to your door. Your order is secure and inspected every step of the way to ensure quality, security and high standards are met at all times.
Packaging requirements can be very different from country to country. For example, a product in Canada will not have the same packaging as the same product in the United States, Even though both medications are chemically and therapeutically equal and can even be produced by the same manufacturer.
Generic and Brand name pills may look slightly different even though they work the exact same way and have the exact same active ingredients. Generic pills from us may not look the same as a brand name pills you have bought in the past. The manufacturer may change the appearance of the pill for different countries. Medication coming from outside of the United State will list the weight and volume in metric, however the metric weight and volume will correspond to correct imperial weigh of your order.
Price is the big difference. The pill may look different because they are produced by different companies. The active ingredients are the same. They are both chemically and therapeutically the same. Often, the same company/manufacturer will make both a brand and a generic version. The only difference is the packaging and the price. All generic medications from Canada have to meet and exceed the same high Health Canada standards that brand name medications need to meet.
Not always but we try to use as many Canadian made medications as possible. Not all drugs that are sold in Canadian pharmacies are manufactured in Canada. Brand and generic medications that are sold in Canadian pharmacies can be manufactured both in Canada and other countries. All medications have to meet and exceed the high standards of Health Canada.
Absolutely! Simply send us the competitor’s information so that we can verify that they are legitimate, and we’ll happily beat their price!
We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed pharmacy, we will not only match their price, we will beat it by 10% of the difference. It is our 110% price match guarantee!
Yes, you can only use one coupon per purchase. the maximum discount amount is $200 USD when using a coupon code on checkout.

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